Our processing time is 2-3 business days depending on the time of day your order is placed. We ship via Priority Mail (small items), FedEx Ground/Home Delivery, FedEx Express, UPS Ground, or Freight Truck. Our warehouse will determine the least expensive way to ship you items to you. If you require a faster service, please call in your order so we can quote you prices on 2nd day air or next day air.
Freight Truck LTL/FTL Orders/Shipments:
To make sure you received all your items and there is no damage, please inspect the package(s)while driver is still present. You will need to sign the BOL and document any missing/damage items on the BOL before handing back to the truck driver. You can contact us either by Phone, email or fax a copy of the signed BOL with the issue to Shed Windows and More, Inc. If the driver say’s it’s not necessary to sign the BOL this will be inaccurate; when you sign a BOL without notating any damage you assume full responsibility for the shipment, and Shed Windows and More, Inc. cannot be held responsible for the damage product. Freight orders & shipments leave our warehouse in good condition and are packed well.
Shed Windows and More will file all claims with the freight company and credit you once we have received notice of claim payment(s) or resolve.
Shed Windows and More, Inc. will accept returns within 30 days if the purchased item(s) have NOT been installed, are still new/unused and in the original condition that they were received. All parts (screws, bolts, etc.) must also be returned with the original item(s). There are no returns on special order or clearance items. If you’re returning windows, please pack carefully, as any damage that happens during transit is the responsibility of the customer and no refund will be issued.
The customer is responsible for the return shipping unless:
Item is broken (We must be notified within 10 days of delivery)
The wrong item was shipped
All refused shipments will be refunded for the item only; minus returned shipping and 20% restock fee at this business’s discretion.
Returns on item(s) that were shipped with free shipping will be refunded for the original price of the item; less than the amount it cost us to ship the item(s) to you. If Shed Windows and More, Inc. is at fault, a prepaid tag will be sent.
Damaged FedEx, UPS, & USPS Orders/Shipments
FedEx, UPS & USPS orders are inspected and carefully packed by our warehouse staff and leave our warehouse in good condition. If your order arrives damaged, you will need to email us photos using the following email address email@example.com, all damage windows must be reported within 5 days of receiving the package(s). When sending an email please include your order number, name, address, and phone number. Once we receive your email, we will contact you and either offer a discount, replacement, or refund.